Refund policy

We value your satisfaction and stand by the quality of Posh Extensions. Please review our refund and exchange policy below:

 

 

1. Return and Exchange Policy

We are pleased to offer a return policy for unopened hair extensions within thirty (30) days of receiving your order. While our return rates are low due to the high quality of our extensions, we understand there may be rare instances where a return or exchange is needed.

Eligible Returns/Exchanges:

  • Hair extensions must be unopened, unworn, and in their original packaging, with the safety seal intact.

  • Any tampered, opened, or worn products are ineligible for return or exchange.

 

 

2. Shipping Costs for Returns or Exchanges

  • The original shipping cost paid is non-refundable.

  • Customers are responsible for all return or exchange shipping fees.

  • We recommend using a service with tracking to ensure your package is safely returned. Posh Extensions is not responsible for lost packages.

 

 

3. Lost or Unregistered Shipments

Posh Extensions is not responsible for unregistered shipments or items sent without a tracking number. We recommend selecting a shipping method with tracking for your peace of mind.

 

 

4. Why Are Opened Extensions Non-Returnable?

Hair extensions are considered a hygienic product. For the health and safety of our customers, we cannot accept returns or exchanges if the packaging’s safety seal is broken.

 

 

5. How to Initiate a Return or Exchange

  • Contact us within thirty (30) days of receiving your order at support@poshhairextensions.co to request a return.

  • Upon approval, we will provide you with the return address in Los Angeles, California.

  • Ensure the product is returned unopened, in its original packaging, and without any defacement.

Note: Unauthorized returns (without prior approval) will not be accepted.

 

 

6. Refund Process

  • Refunds will be issued to the original payment method once the returned extensions are inspected and verified.

  • Opened or tampered products will not qualify for refunds.

  • Original shipping costs are non-refundable.

 

 

7. Exchanges for Incorrect Color

We understand that selecting the perfect color can be challenging. If you need a color exchange:

  • Extensions must remain unopened, unworn, and in their original packaging.

  • Contact us at support@poshhairextensions.co within thirty (30) days to arrange an exchange.

 

 

8. Shipping Recommendations

  • Customers are responsible for shipping costs associated with returns or exchanges.

  • We strongly recommend using a shipping service with tracking for your return.

  • Avoid using UPS for international returns, as they charge high brokerage fees for customs clearance, which we cannot cover.

 

 

9. Contact Us

For any questions or to initiate a return/exchange, contact us at:
Email: support@poshhairextensions.co
We aim to respond within 48 hours.

 

 

Important Notes:

  • Unauthorized returns will not be processed.

  • Products shipped without a tracking number are at the customer’s risk.

Thank you for choosing Posh Extensions. We appreciate your understanding and cooperation with our policies.